Tracking your employees’ performance is your ticket to a motivated and productive workforce. After all, you can’t improve what you don’t measure.
Ignoring key employee performance metrics can create a confusing and chaotic work environment. Your team will lack structure, goals, and direction, leading to decreased morale and poor output. Without clear metrics, it’s tough to identify top performers, support those who need improvement, and ensure everyone is on the same page with the company’s goals.
By monitoring goals and targets, you’ll gain valuable insights into your team’s productivity and output. Plus, you can easily track how much you’re spending on sickness, absence, and lateness, saving you money in the long run.
What are employee performance metrics?
Employee performance metrics or employee performance KPIs (Key Performance Indicators) are measurable goals or targets that are aligned with your overall business strategy and used to track your team’s success and progress.
For instance, if one of your goals is to improve customer satisfaction, you might track metrics like customer feedback scores, resolution rates, or employee response times.
Clearly defined employee metrics ensure everyone knows what’s expected of them, keep your team motivated, and help identify areas for improvement. Plus, actively tracking employee performance metrics also makes it easier to celebrate achievements and recognize your team’s hard work.
4 key employee performance metrics and how to measure them
Below, we take a closer look at four employee performance KPIs and the best way to measure them.
Attendance rate
Attendance, also known as absenteeism or presenteeism, is the rate at which your team misses work due to illness or injury. A high absence rate could indicate your team is overworked, demotivated, or has wider issues which impact employee performance.
For example, if one specific team or business area has a much higher absence rate than others, try conducting a manager-led investigation to find out why. Speak with team members, gather any relevant evidence, and use that information to make a judgment call about the culture.
In the meantime, to manually measure attendance, divide the number of days an employee has been present by the total number of days they should’ve been present. For instance, if a full-time employee has a total of 250 working days in the year, and they’ve been absent for 17 of these, the calculation would be:
(250 – 17) / 250 = 0.932
= 93.2% attendance
Although it’s a simple sum, manually calculating the attendance rate for all your colleagues is time-consuming. Using a time-tracking tool, like WebWork, can make this employee performance tracking process straightforward. It gives you accurate, real-time data on attendance rates across your team. No more lost hours crunching numbers—just clear, concise reports that help you stay ahead.
Punctuality
Punctuality measures how often your team starts their work day late. For example, if they’re frequently late to the office, clock in late, or arrive just after meetings have started, it might be time to address some underlying issues.
Punctuality can have a big impact on team performance. It not only affects the individual’s output and employee performance but can also cause animosity between colleagues and disrupt the overall workflow. Furthermore, it can lead to missed deadlines, reduced productivity, and a sense of unfairness among those who are always on time.
Instead of manually monitoring tardiness by checking clock cards, swipe-in times, or the reception’s CCTV, automate the process with a time-tracking tool. With WebWork, you can see who’s clocking in late, leaving early, or not coming in at all.
Employees can punch in and out using their desktop or mobile app, giving you a clear and accurate picture of attendance. Plus, you can quickly filter the data to identify patterns and address punctuality issues before they impact your team and productivity.
Productivity
Measuring productivity gives you a clear picture of how efficiently everyone is completing their tasks. It helps you spot top performers and also see who might need more support or training to reach their full potential.
Productivity is calculated by dividing the number of tasks completed in a day by the number of hours worked. For example, a shop manager would divide the total number of items a sales associate sold in a day by the number of hours worked.
Learning and development
Keeping up with learning and development metrics is key to helping your team grow and enhance their skills. By tracking these metrics, you can easily pinpoint your employees’ training needs, assess the effectiveness of your training programs, and ensure that your team has the skills they need to do their jobs well.
You can measure learning and development by checking if employees are up to date with their mandatory training, attending training courses, or completing professional certifications. Keep an eye on the number of training hours they log, and how many training modules they finish, and gather feedback from them on how relevant and helpful the training is.
To automate this employee performance tracking process, assign training tasks to your teams on time-tracking software. For instance, WebWork’s task-tracking and time-management tool lets you quickly create a task, set a deadline, and add it as a priority. You can see who’s completed their training and who hasn’t, as well as monitor their progress in real time. This way, you can ensure everyone is on the right track and no one falls behind.
How WebWork helps track and analyze employee performance metrics
Tracking employee performance metrics is key to driving and motivating a high-performing team. While you can track employee performance metrics manually, it’s resource-heavy and time-consuming.
WebWork takes the hassle out of tracking metrics by providing you with real-time data and easy-to-use tools. With a few clicks, you can monitor attendance, punctuality, productivity, and learning and development all in one place. No more complicated spreadsheets or endless hours crunching numbers—WebWork gives you clear, concise reports that help you stay ahead.
Sign up for a free 14-day trial today and see the difference WebWork can make.
