Frequently Asked Questions About WebWork

A time tracker is a productivity app that helps business owners and team leads track the work hours of their staff. High-quality time trackers, like WebWork, offer more than time tracking and serve as a fully-featured platform for remote work management.

Tracking your employees’ time is one of the most effective strategies for improving their performance. By taking advantage of time tracking, you can see where your staff spend their time. This will help you detect and eliminate distractions, as well as allocate your team’s work hours more effectively.

No, you can’t hide it. Your employees need to know about the tracker in order to use it. WebWork is not a spyware. Its main purpose is to enable your staff to perform their best with tools like time tracking, project and task management, distraction alerts, and more.

WebWork is the perfect time tracker for companies in a wide variety of industries —development, marketing, education, healthcare, e-commerce, design, logistics, and more.

Yes, WebWork will automatically detect idle time and ask your employees to add any breaks they took in that period. Your staff can also track their breaks by clicking the break icon in their trackers. Learn more about Break Tracking in Help Center.

Yes, WebWork displays your team’s tracked hours in individual timesheets for each workspace member. To view these timesheets, go to Timesheets > View & Edit Timesheets in your WebWork dashboard.

Yes, if you’re a Plus or Premium subscriber of WebWork, you can enable timesheet approvals to review employee timesheets before using them to make or receive payments. Learn more about Timesheet Approval in Help Center.

WebWork gives you more than 15 detailed reports where you can find all of the tracked data in your workspace. These include:

• Tracked hours
• Timeline
• Timesheet
• Attendance
• Timeline
• Activity level
• App and website usage
• Tasks
• Breaks
• Project budgeting
• Expense tracking
• Daily activity
• Shift scheduling
• GPS tracking
• Productivity insights
• Work-life balance
• Burnout risk
• Leave and time off

Yes, if you’re a Plus or Premium subscriber, you can schedule most reports and receive them periodically by email.

You can share WebWork reports in CSV and XLS formats or via a link if you’re a Plus or Premium subscriber.

Yes, but they need to do so by following your invitation link. They do not need to sign up for WebWork beforehand.

WebWork offers an ever-growing catalog of productivity features which includes:

• Automated Time Tracking
• Time Requests
• Shifts
• Payroll
• Timesheets and Timesheet Approval
• Real-Time Monitoring
• Reports
• Screenshots
• Daily Activity Monitoring
• Employee GPS Tracking
• Task Management
• Attendance Management
• Leave Management
• Holiday Management
• Member Types
• Activity Descriptions
• Activity Level Tracking
• App & Website Tracking
• App & Website Tracking
• Work-Life Balance
• Billable Hours
• Invoices
• Payroll
• Project Budgeting
• Expense Tracking
• Team Chat
• Video Meetings

Check out our Time Tracking Features page to learn more.

Yes. WebWork can take up to 10 screenshots in a 10-minute interval. On the Pro plan, you can get up to 3 screenshots per 10 minutes, while on the Plus and Premium plans, you get up to 10 screenshots.

No. WebWork only keeps track of how frequently your employees use their keyboard, mouse, and scroll wheel and calculates activity levels based on that. It cannot log specific inputs or record sensitive info like passwords.

Yes, you can add whitelisted IP addresses in Settings > Tracker > Security.

Yes, WebWork offers a powerful Project and Task Management functionality. You can create unlimited projects, tasks, and subtasks, set deadlines, priority level, attach files, and more.

Yes, you can enable single sign-on on our Plus and Premium plans. Learn more about SSO in our Help Center .

Yes, you can configure the tracker to take up to 3 captures of your team’s screens within a 10-minute interval on the Pro plan and 10 captures on the Plus and Premium plans.

Yes, WebWork will capture all of your team’s monitors by default. The Workspace Owner and Executive Managers can enable your staff to select which monitors to track in Settings > Tracker > Desktop Software.

You can create break policies for your WebWork workspace members to choose from in Settings > Break. Check out our How to Create Break Policies help center article to learn more.

You can create leave policies for your workspace in Settings > Leave. Check out our How to Create Leave Policieshelp center article to learn more.

WebWork is used by teams of all types across the globe—including those using in-office, hybrid, and remote working arrangements. Check out our use cases page to learn more.

If you’re unsure which pricing plan is correct for your team, book a demo with our sales team or take advantage of our 14-day free trial and try all plans for free to see which one fits your company's needs best.

WebWork’s 14-day free trial offers access to all of the tracker’s features with no limitations. Only the Custom plan features are not included in the free trial.

No, you can get started with WebWork’s 14-day free trial without a credit card—you only need to create an account.

Yes, WebWork AI is available on all plans with a different number of credits on each. The Pro plan gives you 10 credits per month, the Plus plan—25 credits per month, and the Premium plan—50 credits per month. Each credit equals a message you send to the AI.

White Label is available for Premium subscribers, while SSO (single sign-on) is available for Plus and Premium subscribers.

You can purchase your WebWork subscription using a bank card or PayPal. The bank cards we accept are Visa, Mastercard, Amex, Discover, and other cards accepted by the payment systems we support.

Purchases of monthly and yearly subscriptions are eligible for a refund within 15 days and 30 days of the purchase date respectively. Your WebWork balance is eligible for a refund within 30 days of the top-up date. WebWork doesn’t offer refunds for any unused subscription periods.

You can make payments through WebWork using our Payments feature if you want to make a payment directly from WebWork or Invoicing if you want to create and export an invoice. The Payments feature is available on our Plus and Premium subscription plans as part of the Online Payments add-on which includes payroll, payments, payable invoices, and payouts. You can get the add-on on Pro as well at $1.5 per user/mo. Check out our How to Make Payments on WebWork help center article to learn more.

Yes, you can change your active plan at any time from your dashboard Settings>Billing>Subscription. Downgrades to your subscription will take effect from your next billing cycle, while upgrades will take effect immediately following your upgrade payment.

WebWork Time Tracker is available all across the globe.

WebWork’s desktop app supports Windows, macOS, and Linux operating systems. WebWork’s mobile app supports Android and iOS operating systems.

Yes, you and your staff can use WebWork on the web as well. However, the Web Tracker can only track time and doesn’t offer standout features like app and website usage tracking and screenshot monitoring.

No, you can add and manage an unlimited number of users in your workspace.

Yes, we store all of your data using industry-standard encryption algorithms and follow international data security policies like GDPR. This means that no one can access the tracked data in your workspace without your consent.

We store your team’s screenshots in an Amazon S3 cloud server, while the rest of your data is stored in our dedicated servers in Germany.

TBA. Screenshots, on the other hand, are stored for 3 months on the Pro plan and 12 months on the Plus and Premium plans.

Yes, we use the industry’s most secure payment gateways to process payments on webwork-tracker.com, such as Stripe.

Yes, WebWork is fully GDPR compliant. To learn more about how to request the deletion of your data, check out our GDPR Compliance page.

Yes, contact our support team to request the deletion of your data.

After canceling your subscription, we will retain your data for up to six months. If you change your mind during this period, you can restore your account and data and continue using WebWork as usual. After these six months, however, your data will be deleted permanently

WebWork integrates with a wide range of tools including Deel, Asana, GitHub, Bitbucket,Zapier, and more. Check out our integrations page to learn more.

Yes, you can set up thousands of automations with WebWork through Zapier.

You can integrate your app with WebWork using our Rest API. If you’d like to make this integration available to the public, get in touch with us. You can also make a suggestion of an integration we don’t have and we might add it for you.

If your team’s screenshots are dark on Linux, your staff will need to switch their window servers or install a third-party screenshot utility. Check out our How to Fix Black Screenshots on Linux help center article to learn more.

If your team’s activity levels aren’t being recorded on macOS, they have likely not granted access to all the permissions WebWork requires in their PC’s settings. Check out our MacOS Permissions for WebWork Desktop Tracker help center article to learn more.

Yes, if the tracker was started when there was an internet connection, it will continue tracking when the connection goes out. All of your tracked data will be saved and synced once you establish a network connection again.

Yes, your tracked data will be saved if your device shuts down unexpectedly. Please note that it is possible that sometimes a small period of your activity may not be saved correctly.

To contact our customer support, visit our Contact Us page or open a support ticket on our Customer Portal .