Terms of Service

1. Introduction & Acceptance of Terms

Welcome to WebWork Time Tracker!

These Terms of Service ("Terms") govern your access to and use of the WebWork Time Tracker product, including its website, desktop applications, Chrome extension, web application, and mobile applications (collectively, the "Product").

BY ACCESSING, REGISTERING FOR, OR USING THE PRODUCT, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, YOU MUST NOT USE THE PRODUCT.

2. Definitions

• Company, We, Us, WebWork: WebWork Time Tracker, Inc., a Delaware corporation with a principal place of business in California (address: 530 Divisadero St PMB 848, San Francisco, CA 94117, USA), including its assigns and affiliates.

• Website: The official website of WebWork available at: www.webwork-tracker.com.

• Product: The WebWork website and WebWork time tracker, which includes desktop, web, mobile applications, and a Chrome extension, enabling employers to monitor employees/freelancers and helping users improve their productivity and chat applications for desktop and mobile.

• Workspace Owner: The individual or entity that creates a workspace, invites members, and has administrative control. It can also refer to an individual user who monitors their own performance.

• Workspace Member: A user who has been invited by the Workspace Owner or another Workspace Member to join a workspace, typically for the purpose of monitoring or participating in the workspace's activities.

• You, User: Any individual or entity that accesses, registers for, or uses the Product, including but not limited to Workspace Owners and Workspace Members.

3. Eligibility and User Accounts

To access the Product, you must be at least 18 years old and create an account by providing your name, email address, and password. By using the Product, you confirm that you meet this age requirement. WebWork Time Tracker does not knowingly provide services to individuals under 18.

You are responsible for maintaining the confidentiality of your login credentials and for all activity occurring under your account. WebWork is not responsible for unauthorized access to your account due to your failure to protect login credentials.

Email verification is required for continued use beyond the trial period.

4. Scope of Services Provided

WebWork Time Tracker provides a range of time tracking and productivity monitoring solutions designed for businesses, freelancers, and individuals. The Product allows Workspace Owners to create workspaces, invite team members, and monitor productivity-related metrics. The services include, but are not limited to:

• Time Tracking: Automated tracking of time spent on tasks and projects with detailed reports.

• Activity Monitoring: Screenshots, app and website usage tracking, and keystroke/mouse activity analysis to provide insights into work efficiency.

• Task and Project Management: Tools to create, assign, and track progress on tasks within the workspace.

• Reports and Analytics: Detailed reports on work hours, productivity trends, and team performance.

• Integrations: Compatibility with third-party project management, communication, payment, payroll, and other tools to enhance workflow efficiency.

• Multi-Platform Support: Availability across web, desktop, and mobile devices, ensuring accessibility across different environments.

• AI-Powered Features: Advanced analytics and AI-driven insights to optimize team productivity.

The most up-to-date list of available features can always be found at www.webwork-tracker.com/features

WebWork reserves the right to update, modify, or discontinue certain features of the Product at its discretion. While we strive to provide uninterrupted services, certain features may be temporarily unavailable due to maintenance, system upgrades, or external factors beyond our control.

5. User Responsibilities & Acceptable Use

By using the Product, you agree to comply with the following responsibilities and acceptable use requirements:

• You must use the Product in compliance with all applicable laws and regulations. You may not use the Product for any fraudulent, illegal, or unauthorized purposes.

• You are responsible for all activity conducted through your account and must ensure that your use does not interfere with or degrade the performance of the Product.

• You must not attempt to gain unauthorized access to WebWork systems, servers, or networks connected to the Product.

• You must not:

  • Engage in any form of hacking, scraping, or data extraction.

  • Upload or distribute malware, viruses, or other harmful software.

  • Post or distribute content that is offensive, defamatory, abusive, or otherwise harmful.

  • Circumvent or attempt to bypass any security measures implemented by WebWork.

  • Share, sell, lease, or sublicense access to the Product without authorization.

• If your use of the Product exceeds reasonable usage limits, WebWork reserves the right to limit or suspend your access.

• You may not use WebWork to collect or process personal data unlawfully. Any data processing activities must comply with applicable data protection laws and WebWork’s Privacy Policy.

• If you become aware of any violation of these Terms, including unauthorized access or prohibited activities, you must report it to WebWork immediately.

Violation of these Terms may result in immediate suspension or termination of your account, legal action, or other remedies as deemed necessary by WebWork.

6. Subscription Plans, Fees & Payment Terms

• WebWork offers Pro, Plus, and Premium plans, available on a monthly, quarterly, or yearly basis. A 14-day trial is provided for each plan. A 14-day trial is provided for each model.

• Subscription fees are charged per Workspace Member and must be paid electronically via licensed payment providers. WebWork does not store payment data.

• Subscription charges begin immediately after the free trial ends and continue based on the chosen billing cycle (monthly, quarterly, or yearly).

• Workspace Owners may upgrade, downgrade, or cancel their subscription at any time.

• Downgrade Changes: Downgrades will take effect at the end of the current billing cycle, unless otherwise agreed.

• Upgrade Changes: Upgrades will take effect immediately upon receipt of the additional payment, applied for the remaining days of the current billing period.

• Failure to complete payments may result in the suspension or termination of the subscription.

• Subscription fees do not include applicable taxes, which may be charged separately based on your location.

• Unless canceled, subscriptions automatically renew at the end of each billing cycle. Users will be charged the applicable subscription fee unless they cancel before the renewal date. If required by law, we will provide advance notice before renewal. Users may also disable the auto-renewal feature and opt for manual payments instead. Subscription preferences can be managed directly from account settings, allowing users to switch to manual payments without canceling their subscription.

• WebWork reserves the right to modify subscription fees with prior notice. Continued use after price changes constitutes acceptance of the new rates.

7. Free Trials

WebWork offers a 14-day free trial for all new users to explore and evaluate the Product before committing to a paid subscription.

Some features may be restricted or limited during the trial period, and WebWork reserves the right to modify trial access at any time.

No credit card or payment information is required to start the free trial.

At the end of the trial period, users must select a subscription plan and provide payment details to continue using the Product without interruption.

If no subscription is chosen, access to the Product will be suspended upon trial expiration. User data may be retained for a limited period as specified in our Privacy Policy.

WebWork reserves the right to restrict or deny free trials to users suspected of abuse, such as creating multiple accounts to repeatedly access trial periods.

8. Refund Policy

Refunds are not provided for unused portions of a subscription after cancellation. Users may request a refund under the following conditions:

• Monthly Subscription: Refund requests must be made within 15 days of the payment date.

• Yearly Subscription: Refund requests must be made within 30 days of the payment date.

• Balance Refunds: If a user has an unused balance, they may request a refund within 30 days of adding funds.

Approved refunds will be processed within 10 business days and issued through the original payment method. Fees related to payment processing, bank charges, or taxes are non-refundable.

Refunds are not granted for users who violate the Terms of Service or abuse the refund policy by making multiple refund requests within a short period. WebWork reserves the right to issue refunds in exceptional cases, including system errors or wrongful charges.

9. Termination and Suspension of Accounts

Termination by You: You may terminate your subscription and delete your account at any time through the account settings. Termination will result in the removal of all associated data and the inability to access the Product.

Termination by WebWork: We reserve the right to suspend or terminate accounts under the following conditions:

• Non-payment of subscription fees.

• Violation of these Terms or applicable laws.

• Engaging in fraudulent, abusive, or unauthorized activities.

• Interfering with the operation of the Product or causing harm to WebWork or other users.

Upon termination access to the Product will be immediately revoked. No refunds will be issued for any unused subscription period unless otherwise stated in the WebWork Refund Policy. WebWork is not liable for any loss of data following termination. Users are advised to back up their data before terminating their accounts.

In cases where violations are suspected, WebWork may temporarily suspend an account while an investigation is conducted. WebWork reserves the right to determine the duration and outcome of such investigations.

If an account was suspended due to non-payment, access may be restored upon successful payment. In cases of other violations, WebWork may determine if reactivation is permissible based on the severity of the breach.

Users who believe their account was wrongfully suspended or terminated may contact WebWork’s support team for review.

10. Intellectual Property Rights

WebWork retains all intellectual property rights, including copyrights, trademarks, patents, and trade secrets, related to the Product, website, and associated materials. All rights are reserved.

Subject to compliance with these Terms, WebWork grants users a limited, non-exclusive, non-transferable, and revocable license to access and use the Product for its intended purpose. This license does not grant ownership rights to users.

Users may not:

• Modify, copy, distribute, reproduce, or create derivative works based on the Product or its content without prior written permission.

• Reverse engineer, decompile, or disassemble any part of the Product.

• Use WebWork’s trademarks, logos, or branding without authorization.

Users retain ownership of any content they upload or submit to the Product. By submitting content, users grant WebWork a non-exclusive, worldwide, royalty-free license to use, display, and distribute such content solely for the purpose of providing the Product’s services.

11. User-Generated Content

You retain full ownership of any content, data, or materials you submit, upload, or otherwise make available through the Product ("User Content"). WebWork does not claim ownership over your content.

By submitting User Content, you grant WebWork a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use, store, reproduce, modify, adapt, publish, distribute, and display such content solely for the purpose of providing and improving the Product and related services.

Users must not submit content that:

• Violates any applicable laws or regulations.

• Contains malicious software, viruses, or other harmful components.

• Infringes upon third-party intellectual property rights, privacy rights, or contractual obligations.

• Is misleading, defamatory, obscene, offensive, or otherwise inappropriate.

WebWork reserves the right, but is not obligated, to monitor, review, or remove any User Content at its discretion if it violates these Terms or is deemed inappropriate.

You are solely responsible for the accuracy, legality, and integrity of your User Content. You agree to indemnify WebWork against any claims or liabilities arising from your content.

If you provide feedback, suggestions, or recommendations regarding the Product, you grant WebWork a royalty-free, perpetual, irrevocable, and worldwide license to use, modify, and incorporate such feedback without any compensation or acknowledgment.

12. AI-Powered Features and Limitations

The Product may include artificial intelligence (AI)-powered features designed to enhance productivity, optimize workflow efficiency, and provide advanced analytics for users. These features may analyze work patterns, provide automated insights, and generate reports based on collected data.

While WebWork strives to ensure the accuracy and effectiveness of AI-powered features, users acknowledge that AI is inherently probabilistic and may produce errors, inconsistencies, or unintended outputs. WebWork does not guarantee the absolute accuracy or reliability of AI-driven insights.

Users are responsible for independently verifying AI-generated recommendations before making decisions based on them. WebWork is not liable for any consequences arising from reliance on AI outputs.

AI-powered features are intended to support and enhance productivity rather than replace human decision-making. Users must ensure they use these features in compliance with applicable laws, regulations, and ethical guidelines.

WebWork reserves the right to modify, update, or discontinue AI-powered features at any time. Continued use of these features signifies acceptance of any updates.

Some AI-powered functionalities may be provided through third-party services. WebWork is not responsible for the data processing practices or performance of these third-party providers. Users should review applicable terms and policies of any integrated AI services.

13. Ethical AI Use and Compliance

WebWork Time Tracker is committed to the responsible and ethical use of artificial intelligence (AI). Our AI-powered features are designed to enhance productivity while respecting users' rights, privacy, and compliance with legal and ethical standards.

Personal data is processed in accordance with our Privacy Policy, and WebWork does not use AI to collect, analyze, or store data beyond the scope of the service's intended use.

Users maintain control over AI-powered functionalities and may choose to enable or disable certain AI-driven features where applicable.

WebWork follows best practices in AI development, ensuring that AI applications prioritize user benefit, safety, and ethical considerations in their deployment.

14. Privacy & Data Protection

We are committed to protecting your privacy and handling your personal data responsibly. Use of the Product is subject to our Privacy Policy, which details how personal data is collected, processed, stored, and protected in compliance with applicable laws. By using the Product, you acknowledge and agree to the collection and use of your data as described in our Privacy Policy.

15. Third-Party Services and Integrations

The Product may integrate with or provide access to third-party services, tools, and applications to enhance functionality and user experience. These third-party services are provided for convenience and may be subject to their own terms of use and privacy policies, which WebWork does not control or assume responsibility for.

By using third-party integrations within the Product, you acknowledge and agree that:

• WebWork is not liable for any content, functionality, or data handling practices of third-party services.

• Your use of third-party services is at your own risk and subject to the terms and policies of those third parties.

• WebWork may modify, add, or remove third-party integrations at any time without prior notice.

• WebWork does not guarantee the availability, reliability, or security of third-party services and shall not be responsible for any disruptions or damages arising from their use.

Users are encouraged to review the terms and privacy policies of any third-party service before enabling or using it within WebWork Time Tracker. If you have concerns about a third-party service, please contact the third-party provider directly.

16. Service Availability

WebWork aims to provide continuous access to its services. However, availability may be affected by scheduled maintenance, system upgrades, unforeseen technical issues, or factors beyond our control, such as internet service disruptions or third-party service failures. While we strive to minimize downtime, we do not guarantee uninterrupted access and shall not be held responsible for any temporary unavailability of the Product.

17. Limitations of Liability

The Product is provided on an "as is" and "as available" basis, without any express or implied warranties. WebWork disclaims liability for any direct, indirect, incidental, consequential, or special damages resulting from the use of or inability to use the Product, including but not limited to system interruptions, data loss, or security breaches.

18. Disclaimers and No Warranties

WebWork makes no representations or warranties regarding the accuracy, reliability, or completeness of the Product. We expressly disclaim any implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted operation. Users acknowledge that they assume full responsibility for their use of the Product and any associated risks.

19. Indemnification by Users

Users agree to indemnify, defend, and hold harmless WebWork, its affiliates, officers, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from:

• Misuse of the Product or violation of these Terms.

• Infringement of third-party rights, including intellectual property and privacy rights.

• Failure to comply with applicable laws or regulations while using the Product.

20. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of laws principles.

Both You and We agree to attempt to resolve any disputes through direct negotiations within 30 days of a written dispute notice.

If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of Delaware, USA.

By mutual agreement, disputes may be submitted to mediation or arbitration in accordance with applicable arbitration rules.

21. Changes to the Terms of Service

WebWork reserves the right to update or modify these Terms at any time. We will notify users of significant changes via email or through the Product. The effective date of the most recent version will be indicated at the beginning of these Terms. Continued use of the Product after modifications constitutes acceptance of the revised Terms. Users are encouraged to review these Terms periodically.

22. Force Majeure

WebWork shall not be liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, cyber attacks, technical failures, strikes, war, pandemics, changes in laws, or governmental restrictions.

23. Contact Information & Support

For any questions, concerns, or support inquiries, you may contact WebWork at [email protected]